Frequently Asked Questions

ORTACTICAL is headquartered in Bangkok, Thailand, where our production facility operates. Manufacturing is based in Thailand with a production line dedicated to tactical gear, offering an accessible location for US, EU, and Asia-Pacific customers.

Our MOQ starts from 50 pieces per SKU for OEM orders. Smaller trial runs may be arranged for first-time or small-batch clients, especially for samples and prototyping.

The process is: 1) Submit your design, drawings, or reference product. 2) We provide a feasibility review and quotation. 3) We build and approve a prototype. 4) Bulk production runs and quality inspection. 5) Shipping worldwide.

We manufacture plate carriers, battle belts, MOLLE pouches, chest rigs, duty gear, tactical vests, soft armor, custom patches, pouches, and a wide range of tactical accessories in bulk.

We use 500D/1000D Cordura nylon, laser-cut laminate, military-grade webbing, YKK zippers, and NIJ-compatible ballistic options. Custom materials can be sourced per project.

Yes. Plate carriers, battle belts, MOLLE pouches, chest rigs, and duty gear are core product categories. We can tailor sizes, colors, and features to your spec sheet.

Yes — custom logo patches, woven tags, hang labels, custom packaging, and color-matched branding for your own brand.

Our Thailand facility meets MIL-SPEC standards, and ballistic materials are sourced from NIJ-compatible certified suppliers. Documentation can be provided for qualifying projects.

Prototype turnaround is 7–10 business days. Bulk production after prototype approval takes 45–60 days depending on order size and line availability.

Submit your design files or specs through our contact form. We provide a detailed quotation and feasibility review within 48 hours.

We accept bank transfer (T/T), PayPal, and secure online payment for qualified orders. Payment terms can be discussed for repeat and large-volume clients.

Yes. We strongly recommend a prototype run before bulk production. Prototype fees apply and are typically credited against your first bulk order.

We ship worldwide via DHL, FedEx, UPS, air freight, and sea freight. The optimal method depends on order volume, destination, and delivery timeline.

Shipping costs are quoted per destination. Import duties, taxes, and customs fees are the buyer's responsibility unless otherwise agreed in the quotation.

Yes. We assist with packaging, labels, hang cards, and structural design guidance. For full ODM projects we can develop the design from concept to shelf-ready product.

Wholesale (stock-product) orders typically start around 100 pieces per model. OEM custom orders start from 50 pieces per SKU.

Yes. We supply military and law-enforcement contracts and can accommodate special certifications, technical documentation, and procurement requirements.

For approved wholesale partners we can arrange batch fulfillment and, in some cases, direct ship programs. Contact us with your projected volume.

We source the majority of materials ourselves for consistency and quality. If you require specific proprietary materials, we can accommodate client-supplied inputs by arrangement.

Every production batch goes through in-line inspection, final QC checks, and random sampling before packing. Standards include stitch density, material verification, and function testing.

Yes — we frequently support small and emerging brands with low MOQs, flexible trial runs, and hands-on product development from the first sample.

We provide after-sales support on production defects and stand behind manufacturing quality. Warranty terms are established in the purchase agreement.

Reach us through our contact page, by email, or on WhatsApp. Our team typically replies within 30 minutes during business hours.

Yes. We provide commercial invoices, packing lists, and the required export documents for smooth customs clearance.